how do i report a downed comcast line?

Let us give you a call as soon as an agent is available. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Press 0 a lot. Then, call PG&E at 1-800-743-5000. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. How do I talk to a real person at Comcast? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Step 1: Inquiry. If the IP address resides on the Comcast network. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Cookie Notice I need someone to come out and fix it. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. If youve got a free afternoon, you can run the cable yourself and save some money. Rod Furlan is a crook and Thief and should be held accountable. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Choose the option that best describes your situation. Our team can help get that line raised. However, its critical not to cut into a power line, as you know. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thank you! and our The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Please contact the moderators of this subreddit if you have any questions or concerns. Call 9-1-1 immediately to report a fallen power line. Then Call Us. I would like to report down wires in my back yard for the second time. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. It's a hazard to pedestrians and vehicles! Sky News is distributed via an English-language radio news service, and through online channels. That's not what we want to see! Downed Power Line. I suspect it's an old wire). Sky News is a British free-to-air television news channel and organisation. When should we expect this to be corrected? Our community is your official source on Reddit for help with Xfinity services. Hi, @user_af7a95. How do I report an above ground cable down? I have a downed wire in the middle of the street. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Cloudflare Ray ID: 7a2ad44e3df86ef8 70% of power outages are caused by major weather. Verizon Business customers. Our team can assist with getting those downed wires raised. Electric Lines that run from the utility pole to your residence. Remember: This number is just for unburied ground cables. Then, call PG&E at 1-800-743-5000. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Type a message to let us know what your issue is. Find an Xfinity Location Check the status and hours of locations near you. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. I really appreciate you being a member of the Comcast Family! 115.124.120.233 I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. How do I report this? Scan this QR code to download the app now. Sound the horn, roll down your window and call for help. X | `>`. Welcome to the Xfinity community! Select Start Troubleshooting to begin your modem restart. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? An official employee, such as myself or whoever is first available, will respond. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Where on your property are the lines down on and would you consider them a safety hazard as of now? Jul 2007 - Sep 20169 years 3 months. Stay put and call 911. 2 1 RR ryanray.rr81 Visitor 2 Messages Thanks. New comments cannot be posted and votes cannot be cast. Let us know. The ground around your car may be energized. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. You can report an issue by going to the Xfinity Status Center. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Can you direct message us your name and address, please? Enter another ZIP to see info from a different area. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. We have made changes to keep employees safe so response and call times may be longer than usual. -You are responsible for the "mast," the . You can also request a call at a time that fits your schedule. Don't touch anything or anyone in contact with a downed power line. In the aftermath of a major storm, be aware of hazards presented by downed power lines. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Hello @user_300363 and thank you! https://corporate.comcast.com/stories/meet-our-digital-care-team. View the Xfinity outage map and find out when an area will be back online. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Call 800.288.2020 and select Repair. Privacy Policy. Write your 17-digit account number on the "For" line of your check or money order. Like. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Not a word either by phone, email or through the support chat since then. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums To confirm, are the wires in question still low-hanging by chance? With our new Xfinity support chat, you do not need to input the name of a person. I called but only received voice mail. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. How to report a downed wire if I'm not a customer? If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. How do you get straight to a representative? Privacy Policy. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Who is responsible for cable line from pole to house? I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. You can contact 811 to get utility lines marked. Who do you call for a downed cable line? The channel and its live streaming world news is available . Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Emails sent with an attachment cannot be processed. We have all the tools to help with your cable line and make sure it gets taken care of. We can assist you with getting a ticket opened to let our amazing local team know. Contact Comcast and let them know of the down landline problem. -ATTU-verseCare. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Update on June 10, 2021. . I called on 7/20/21 to report this issue and no-one has been to fix the wires. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! We have made changes to keep employees safe so response and call times may be longer than usual. This post was marked as closed. First Call 9-1-1. In the top right corner, you'll see a little chat icon near the bell icon. We have made changes to keep employees safe so response and call times may be longer than usual. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Hope this helps you out. Thank you so much for contacting our Xfinity Support Team over Reddit. This option is available 24 hours a day, 7 days a week. Provide your account info and say, Line is down., Dont have AT&T service? Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. See how you can save when you add Comcast Business Mobile or add a new line. We ask for direct messages because we can't post personal information in public. For more information, please see our Please help before someone gets hurt. Hello @ryanray.rr81 and thank you! If you absolutely need to have it removed, consult with an electrician before doing so. In the top right corner, you'll see a little chat icon near the bell icon. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Your IP: How to Report an Issue Online Visit xfinity.com/xfinityassistant. Thanks! Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Click Continue. We truly appreciate you taking the time to reach out to let us know about a downed wire. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Here is a list of frequently requested telephone numbers: Cable. Report downed power lines at 713-207-2222. Should you experience further issues, please create a new post. 3.) Asking on behalf of my place of business. A drop-down list appears. My thinking, if I were to do this at my house would be that that 1.) According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. I am a bot, and this action was performed automatically. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Click the direct message icon, 2. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Warn others to stay away. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! My electric company has been out already and have told me that it is Comcast's issue. Please call this number (855) 307-4896 to set up your service. Where or how can I report this? Comcast does not do tree trimming. Responsible . Comcast Xfinity problems in the last 24 hours. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. How much notice do you need to give Comcast to cancel? We have made changes to keep employees safe so response and call times may be longer than usual. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. the chances of Comcast having their act together enough to even . If you receive overhead electric service, your electric system con- sists of the following: 1. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Id give them a ring. Two delivery trucks have had close calls recently. Never touch a downed overhead electrical line. We're sorry that didn't solve your issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's infuriating. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You aren't allowed to. Hello saftek and welcome, The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Say "No account." I hope youre having a great week so far! I think it may be the original phone line. I hate to hear this has been your experience and would love to investigate this for you! Stay at least 35ft away from any downed wires during cleanup and other activities. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. There may be a 60 day notice cancellation fee for your service. Talk to Us. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Make sure you are signed in with your Xfinity credentials. Dial 333 to get connected to a customer service representative. DO NOT TOUCH downed lines or anything they are touching. Call us anytime at. I am at a loss. Connectivity and managing Your Comcast Business network. and our If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Immediately Call Emergency Services. Report an issue Select Chat. I have called multiple times but I don't have an account so it won't let me through to talk to someone. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. I am extremely frustrated this issue has not been of the upmost importance to your company. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I really appreciate you being a member of the Comcast Family! I explained this to the rep when I called to cancel. If you have questions about your services, we're here to answer them. Call 800.288.2020 . 7 years ago. For more information, please see our A woman in Huntington says she contacted Comcast several times about a line. up. I have followed these instructions and sent the private message on 6/1/21. Thank you for reaching out to the Digital Care Team. Genius. I am a bot, and this action was performed automatically. The tubing will start to shrink almost right away. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. If you are experiencing problems with Comcast Xfinity, please submit a report below. We've had a downed wire touching our building for about two months at this point. Whenever there is an outage, your first step is to report it via email or twitter. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. To qualify for the credit, customers must: 1. Call 911, which will get the FD out to asses the wire (s). For immediate assistance, check out the Xfinity Assistant. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Then it thanks me for signing in. Ask for the Comcast liason. Hello there! Contact Us | Comcast Business Support Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. STAY AWAY from downed power lines. If you have questions about your services, we're here to answer them. Thank you so much Anthony for sending us over those details and the Modmail. Just select Xfinity support and you will be able to speak with the next available specialist. I am an Official Xfinity Employee. For immediate assistance, check out the Xfinity Assistant. They have been hanging very low for over a year. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. For immediate assistance, check out the Xfinity Assistant. Let us know if you find downed or uncovered wires or cables in your area. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. It's not the power line and I don't think it's the regular cable either because there's no service outage. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Contact Customer Service at (800) 391-3000. Yes, Comcast will come to your house to install the cable lines and equipment to your home. For your safety, do not touch or move the downed line. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Don't touch a downed power line or other equipment. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. You will need to contact a tree trimming service yourself. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words This website wants shut

Wishing You All The Love And Happiness You Deserve, Environmental Systems Teks, Did Zayn Release An Icarus Falls Vinyl, Oleana Cambridge Wedding, Articles H