does stubhub refund cancelled events

The credits are valid through the end of 2022. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. StubHubs return policy is called the FanProtect Guarantee. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. If you have tickets, the first thing to do is decide what you want. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Its been well-reported in the media[2] and is the subject of a class-action lawsuit. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Receive a coupon for 120 percent of your original purchase*. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. And for that, the law is on your side. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. 2021 The Associated Press. In the past, cancellation prompted a full refund from the online ticket broker. A StubHub official said Wednesday the company doesn't discuss active litigation. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. The reason I bought tickets on StubHub was the guarantee. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. 2023 Fortune Media IP Limited. StubHub suspended that policy in March 2020, following the mass . (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. That may be the best way to protect you, the fan, from StubHub. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Receive a coupon for 120 percent of your original. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. The fired Google engineer who thought its A.I. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. In part, thats why theres all the angst. But these are unprecedented times.. Open the SeatGeek app. As if the cancellation of sporting events and concerts wasn't enough. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. c/o National Registered Agents, Inc. August 20, 2020 / 6:06 PM How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. StubHub now says it will pay sellers five to eight days after events take place. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Prefer a cash refund instead? Were committed to guiding you towards the resources you need to answer questions about your event. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. StubHub is here for you. Read more about event statuses. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Date of experience: 20 January 2023. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Odds & lines subject to change. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. We'll email you when an event is canceled. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. All Rights Reserved. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Payouts delayed for events before COVID-19 shutdowns. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. FORTUNE may receive compensation for some links to products and services on this website. Your email address will not be published. Yes Only 120% coupon? StubHub recently stopped offering cash refunds for canceled or postponed events. Overall, the website has very good customer service & refund policy. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. If these are not available, you will likely get a full refund. He immediately requested a refund. Irvine, CA 92606. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. All rights reserved. At regular volume, we can afford to take that risk. Tel: 251.432.1600 Its not acceptable, he said, explaining what to write. Copyright 2023 CBS Interactive Inc. All rights reserved. The NHL suspended its season March 12. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The answer is yes, StubHub is legal. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Wheres that guaranteed refund? 8 Feb 2023. A brutal sucker punch in the OVC tournament stopped the game in its tracks. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). StubHub is offering the retroactive refunds now because the live events industry is opening back up. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Farley said refunds should be a piece of cake. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. However, UPS and retail fees will not be refunded. 100 StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. But when it came to the current situation, it didn't honor the deal, the suit claims. Kimmel says, legally, companies cant just change the rules due to COVID-19. Theres a lot happening in the world. Buyers turn to credit card disputes to recoup cash. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Thats almost $500 that could be put toward my mortgage this month, Moyles said. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Thats simple contract law, he explained. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Filled out the block for reason. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Paul Sawers / VentureBeat . Read more about our event cancelation policy. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. College basketball conference tournament predictions: Picks for every mens league. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Tel: 205.795.6588 Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Avoid close contact with people who are sick. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Have already received refund from credit card. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Stay home if you are sick and advise others to do the same. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Terms & Conditions. How do I know if my event was impacted or where can I see the event status? Now, the company is the subject of two class action lawsuits The company told Marketplace that all of its recent policy changes are intended to be temporary. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. pic.twitter.com/onFRrGVh6S. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. If an event is rescheduled or postponed, your ticket will be good for the new date. But not all companies are offering refunds. StubHub and several more of these. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. McMillan has had a StubHub account since 2017. But StubHub simply cant afford to play the role of banker. In. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Just three weeks later, the company issued an update on their coronavirus policy. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Kimmel says its not as hard as you might think. Our mission to make business better is fueled by readers like you. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. 2023 www.jsonline.com. But these are unprecedented times.. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. How are others in the industry handling this? The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Are there rules to follow when attending an event? Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Event Cancellation Protection . I still printed out the notice of dispute. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. 2023 Cox Media Group. But is StubHub legal? If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. There is no place on the website that says you have a time limit, but you do. Events that were postponed or rescheduled wont be refunded, Fowlks said. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. / CBS New York. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. Sorry we couldn't be helpful. 5. They will offer you either 120% credit on a future ticket purchase, or give you your money back. Through it all, Marketplace is here for you. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Postponed events may not be eligible for refunds. Whenever that might be. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Explain your scenario, and provide any applicable evidence. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Kimmel believes the case will be resolved within the next 12 months in favor of consumers. As if the cancellation of sporting events and concerts wasnt enough. 2023 Advance Local Media LLC. You can also follow WPXI on Facebook and Twitter. Call 1-800-GAMBLER. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. No problem. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. More: Stay up to date on all of MLives coronavirus coverage. Lets pick a winner in every mens college basketball conference tournament. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Viagogo refused to refund her . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Help us improve this article with your feedback. Eli Lilly announced a cap on insulin costs. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. 505 North 20th Street No problem. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Your donation today powers the independent journalism that you rely on. All Rights Reserved. All rights reserved (About Us). Fax: 205.328.7234, 603 Duling Avenue Unfortunately, not all ticket sellers and venues are making it that easy. The Associated Press. But, unfortunately, most are canceled for now due to the coronavirus. If the event is canceled and not rescheduled, you will get a refund. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. You might noticed something is missing. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Amid the coronavirus pandemic, StubHub changed its refund policy. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. However, there are some cases where StubHub may give you a refund, or even replacement tickets. 199 Fremont Street, 4th Floor Full buyer Terms & Conditions here. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. StubHub's return policy is called the "FanProtect Guarantee". This station is part of Cox Media Group Television. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said.

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