buyer says i sent wrong item

While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Anytime I can create with the Stardream line, I jump at the . It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. 26-05-2020 You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. i think someone is trying to scam me like this to. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. If they do then you have to either refund or call eBay and try to make your case. QUOTE eBay is very aware that scams occur on the website. This is what it takes to get ebay to appeal a return in your favor. Returns, missing items, and refunds for buyers | eBay I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. on They have no reason to create one earlier. Buyer gave wrong address, and expects refund, who - The eBay Community Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. She may have forgotten she purchased this one as well but from you. Our app will file a claim in your stead, saving you time and a potential headache. Two moths ago, a parcel comes back. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. The final resort is to submit a missing mail search. All rights reserved. Before you start your Missing Mail Search, you will want to double check the status of your package. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Is there any point in doing that? If he ghosts you, you scared off a scammer. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. This months episode of the eBay Seller Spotlight podcast is live! Never saw it in my life. It expressly says this in the PayPal Seller Protection terms. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Go to ic3.gov and fill out the internet crime form. thanks to all for your help. Report the buyer. Should I contact the postal service? Ask if they want you to dispose of it or return it to them. Powered by Discourse, best viewed with JavaScript enabled. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. 26-05-2020 4) Request return shipping label credit as buyer made false claim. You can ask the customer to return the item, but he has no legal obligation to do so. Refund, repair or return. Press J to jump to the feed. Explain that you used a box, not an envelope, if that is the case. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I Sent An Ebay Buyer The Wrong Item - YouTube STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Thank you sooo much for putting your story on here. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Buyer Protection - Mercari: Your Marketplace BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. The scammers will also ask for your PayPal email address. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. This topic was automatically closed 180 days after the last reply. What To Do if You're Billed for Things You Never Got, or You Get If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. This scam is a new twist on the offer of overpayment. I can't really remember what specific package I mailed it in. The scammer will ask for the victims gift card number to use as payment. Otherwise she wouldn't have bothered. That is not the package i sent your cosmetics in. I'll have to ask her what she sees different because I know it's the same. He sent photo of item receivedit is not the item i sent. Press question mark to learn the rest of the keyboard shortcuts. The most common dispute for a scammer is the "not as described" dispute. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. FedEx. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer 04:18 PM Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Is it not possible to take pics of item A and still send B? Strictly No RETURN NO EXCHANGE policy. Here are some of the most common ways eBay sellers are scammed. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. If you get the item back as a buyer you have the option to relist and recoup your outlay. Put it in a bag took pics opened case and returned back explained. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. So, I cancel the order and sent in a statement. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Do not do that. 03:21 PM. I suspect someone may have been tampering with mail and package in the delivery system. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. What can I do in this situation to avoid loosing $900 and the item as well? eBay are only concerned with issues that affect their own profit margins. The item is missing parts or features, and this was not disclosed. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. A collectable which I still have. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. I have sent the item you ordered to the address on file with ebay. on Do not refund first and try to appeal after. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. The item's condition was misrepresented. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Did you include the reference number on the label? If youre a trusting person, you may send the item in good faith, assuming the email is authentic. As you say, I would explain to the buyer that different computers and devices show colours differently. So Im hoping he doesnt return anything. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. but it is really suspect that they created their eBay account the day they ordered my item. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Good for you. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. The unofficial eBay subreddit. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Refunds and Returns - Mercari: Your Marketplace 26-05-2020 That's why I thought maybe they mislabeled. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. An option to dispute the refund and report the buyer will appear. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on But at least it was worth somewhat close to what the item I sent them was worth. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! It should not have. From the "Reason for replacement" drop-down menu, select "wrong item was . The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. You can request that the buyer send the item back to you immediately. 26-05-2020 These are both things ebay phone reps suggest. It was already on the way. Solved: Buyer claims an authentic item fake - PayPal Community There are two occasions in the tracking updates that says it was rerouted due to processing error. If so, it's definitely not a package I've sent out. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Because the seller sent a lighter instead of a $600 Gucci wallet. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. When you issue a refund to the buyer They'll be refunded through their original payment method. They help the organizations to focus on the other parcels they have to deliver. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Buyer returned a different item, this is what it took to get ebay to So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. But so far no response from buyer. Never sold on Ebay before. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. They offer some sort of limited-time discount in order to create a sense of urgency. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj You have to make them paying you off a better deal than the hassle you will continue causing for them. Then find one of the facebook groups for sharing scammy ebay users and share his username. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . They will call the number you have on record for this account, so make sure that's correct before you start. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. 03:13 PM. Sucks!! Offer to send him a return shipping label. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Help for buyers and sellers. 26-05-2020 On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Welcome to the Selling board! The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. A buyer will offer to purchase your item and send a larger payment than required. Attached is a picture of a side buckle and the package with address label. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Ebay claimed that the item was in "different condition". I sent a seller an offer on an item and she accepted. They then go to Etsy and order the item from me at full price using a suspect credit card number. Got my money back and a promise from eBay to better train their support staff -_-. They can claim the item was not received, claim a refund and make off with the expensive item. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. USPS. 11. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. The buyer then tried to repeat that same scam several times. 26-05-2020 Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Visit the nearest USPS location and fill out a request form. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Accept it and issue return label. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Usually it will say the name on the package signs for it even if the signature is someone else. A little detective work might find the answer. Yet fight is not over, lets see what happens next. WARRANTY AND INFORMATION. I've taken back an item I never sold lol. Remember that if an offer looks too good to be true, it probably is. And while I'll be cordial, it doesn't bode well. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Answer (1 of 4): Hi. Select Order Not as Described. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have had a few people say they didnt receive their orders when I know I sent out to all of them. I told them to send it back to me and I'll give them a refund.

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